Frequently Asked Questions

Everything you need to know about our fresh-baked goodies.

How do you ensure the freshness of your dough during shipping?

All Dough Guy products are flash-frozen and shipped in insulated thermal liners with dry ice or gel packs to maintain a consistent temperature until they reach your doorstep.

Can I track my order once it has been dispatched?

Yes, as soon as your order leaves our kitchen, you will receive an email with a tracking number so you can monitor its journey in real-time.

What is your return policy for perishable food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Do you offer vegan or gluten-free options?

Currently, we offer a select range of vegan-friendly doughs. We are actively working on a gluten-free recipe that meets our high standards for taste and texture, so stay tuned!

How long can I store the dough in my freezer?

Our dough remains at peak quality for up to three months in the freezer. Once thawed, we recommend using it within 48 hours for the best results.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.