Returns & Exchanges

Due to the perishable nature of our artisanal dough products, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every bite. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours for a full refund or replacement.

1

Document the Issue

Take clear photos of the product and packaging immediately upon delivery if you notice any spoilage, damage, or quality concerns.

2

Contact Support

Email our Freshness Team at [email protected] with your order number and the photos of your items within 24 hours of receipt.

3

Review Process

Our culinary team will review your claim within 1-2 business days to verify the issue and determine the best resolution for your order.

4

Resolution

Once approved, we will either rush-ship a fresh replacement at no extra cost or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing